For user support of the software , please contact our support center by fax or email:
Fax: International dialing code + 81 3 5371 3181
Email: pixdisc[at]pixelcraft.co.jp

*note : PIXDISC.com would like to response each customer swiftly and clearly, so that it needs each customer's official Paypal email account and would greatly appreciate each customer's co-operation.

How to make an inquiry…for any customers

When you make inquiry to PIXELCRAFT, please make sure you have your name
and your country name on the email. Without the information, it is making things difficult or failing us to answer your question.

* Put your name
* Put your country name

How to make an inquiry…for customers who purchased PIXDISC.com products

Additional Note on PIXDISC.com customers' email addresses...
Be aware of your email addresses. For the security reason, PIXDISC.com basically only replys to the email address, which the customer registered at his/her Paypal account.

To make an inquiry on our service, please make sure that you are emailing with the Paypal email account with correct spelling. It is not rare to see an email address with spelling mistake that the customer does not notice at the beginning.

Also it is often seen that a customer is emailing from other email address, however he/she is not realizing he/she is emailing with different email address.
With different email account, we need to ask the sender to proof he/she is one of our customer. In addition, it is also seen that a customer is also having a “reply-to” setting to a different email address. To avoid a trouble, we only reply to each customer’s Paypal email account.

So please do not be offended by our feedback with asking about the proof but not answering to your question, especially when you make an inquiry with different email address.

Therefore inquiry by telephone is absolutely not acceptable.

Lastly, PIXELCRAFT is not open Saturdays, Sundays, Japanese Notional holidays and bank holidays.

Above of all please be forewarned.

* Make inquiry with your Paypal email account.
* Make sure your Paypal email account does exist and is active.
* No spelling mistake on your Paypal email account.
* Please avoid using your multiple email accounts.
* Do not set different email account on your “reply-to” setting.
* Make sure you are forwarding the correct confirmation email from Paypal.

Invoices and Receipt

PIXELCRAFT does not issue invoices or receipt in principle. If you need either of them for your business, please use the email from PayPal, which describes your purchased items and prices instead.

You will need StuffIt Expander to open the compressed "PIX LIBRARY" files.
StuffIt Expander is freeware--you don't have to pay to use it.

->download Win / Mac